Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MSARVS401A Mapping and Delivery Guide
Assess and quote to service a recreational vehicle

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency MSARVS401A - Assess and quote to service a recreational vehicle
Description This unit of competency covers the skills and knowledge required to assess and quote a job to repair and/or service a recreational vehicle. It applies to those working in a servicing enterprise where assessing and quoting jobs is required.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit of competency applies to those involved in enterprises conducting recreational vehicle servicing and repairs where assessing and quoting the job is required. It may be applied in different workplaces, sectors and circumstances.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Assess job requirements
  • Assess any damage and/or identify service requirements
  • Select and review relevant plans, drawings or manuals according to type and model of recreational vehicle
  • Determine accurately the service and/or repair requirements of the job
  • Provide advice or make recommendations on repair and/or service, on request
  • Identify any options to meet customer preferences and specific job requirements
  • Consider and recommend any additional services which may be required
       
Element: Quote the job
  • Select repair or service options and agree on scope in consultation with customer
  • Identify and calculate materials, parts and equipment required to meet the job requirements and appropriate sources
  • Calculate the costs of the job
  • Prepare quotation and present to customer in a professional manner
  • Obtain customer's agreement to quotation, details of work to be completed and timeframes
  • Order parts, materials and equipment, where required, according to enterprise procedures
  • Liaise with colleagues and others, where required, to organise the job
  • Complete any documentation and file appropriately according to enterprise procedures
  • Schedule the job, as appropriate, in agreement with customer and follow booking procedures according to enterprise practices
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects of assessment

Evidence of the following is critical:

accurately assessing job requirements and costs

identifying and assessing problems and selecting appropriate remedies

negotiating and applying customer service skills.

Context of assessment and resource implications

Assessment must ensure:

work activities that allow the candidate to prepare a quotation for a range of typical service and repair situations and problems, including repair/service of chassis, walls, roof, furnishing and piping/wiring for services, accessories, appliances and running gear.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

Required skills include:

planning and organising work activities

applying customer service, negotiation and communication skills

estimating and calculating materials, parts, time and labour costs

reading and interpreting typical floor plans, drawings and manuals of recreational vehicles

Required knowledge

Required knowledge includes:

relevant industry codes of practice, such as those issued by the Recreational Vehicle Manufacturer's Association of Australia (RVMAA)

features of different recreational vehicle types and makes, and their design and structural features

recommended service and maintenance requirements and schedules for recreational vehicles

details, features and current costs of components, materials and parts

required equipment for the job and any associated costs and transport requirements

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Recreational vehicles

Recreational vehicles may include:

caravan

pop-top caravan

camper trailer

tent trailer

5th wheeler

slide-on camper

campervan

motor home

Customers

Customers may include:

recreational vehicle owners/users

recreational vehicle retailers

recreational vehicle service contractors

insurance companies

Materials, parts and equipment

Materials, parts and equipment may include:

hand and power tools

small plant

replacement materials, floor coverings, panelling and furnishings

components and running gear

parts and accessories

Repair or service costs

Repair or service costs may include:

labour

materials

parts

fixtures and fittings

appliances

equipment (use or hire)

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Assess any damage and/or identify service requirements 
Select and review relevant plans, drawings or manuals according to type and model of recreational vehicle 
Determine accurately the service and/or repair requirements of the job 
Provide advice or make recommendations on repair and/or service, on request 
Identify any options to meet customer preferences and specific job requirements 
Consider and recommend any additional services which may be required 
Select repair or service options and agree on scope in consultation with customer 
Identify and calculate materials, parts and equipment required to meet the job requirements and appropriate sources 
Calculate the costs of the job 
Prepare quotation and present to customer in a professional manner 
Obtain customer's agreement to quotation, details of work to be completed and timeframes 
Order parts, materials and equipment, where required, according to enterprise procedures 
Liaise with colleagues and others, where required, to organise the job 
Complete any documentation and file appropriately according to enterprise procedures 
Schedule the job, as appropriate, in agreement with customer and follow booking procedures according to enterprise practices 

Forms

Assessment Cover Sheet

MSARVS401A - Assess and quote to service a recreational vehicle
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

MSARVS401A - Assess and quote to service a recreational vehicle

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: